Legal
Privacy Policy
Last updated: 7 October 2026
Carpella is operated by Yosef Abraham as a sole trader. This privacy policy explains how Carpella collects and uses personal information when you contact us, request a quotation or use our services.
Information we collect
We may collect information including your name, telephone number, email address, postcode, service requirements, information you provide about stains or items requiring cleaning, photographs you choose to upload, and communications relating to your enquiry or booking.
How we use your information
We use your information to respond to enquiries, prepare quotations, arrange and provide our services, communicate with you about your booking, maintain appropriate business and financial records, deal with questions or complaints, and operate and improve our customer service.
Information submitted for a quotation will not automatically be used to sign you up for marketing communications.
Photographs
Photographs submitted through our quote form are used to assess your enquiry, prepare your quotation and, where relevant, assist with providing the requested service.
We will not use photographs submitted for quotation purposes in our website, advertising or marketing simply because they have been uploaded through the quote form. Where we wish to use customer photographs for promotional purposes, we will obtain appropriate separate permission.
Who we share information with
We may use trusted service providers that help us operate Carpella, such as website and data-hosting providers, email providers and, where applicable, business administration, accounting or customer-management systems.
We only disclose information where reasonably necessary for operating the business, providing our services, complying with legal obligations or protecting our legal rights.
How long we keep information
We aim to keep personal information only for as long as it is reasonably required for the purpose for which it was collected.
As a general guide:
- enquiries that do not result in a booking may normally be retained for up to 12 months;
- core customer and job records may normally be retained for up to six years after the last relevant service where required for business, accounting or legal purposes;
- photographs submitted for quotations may normally be retained for up to 12 months unless they are required for an active booking, complaint, dispute or other legitimate business or legal reason;
- financial and accounting information may be retained for the periods required by applicable law.
We may delete or anonymise information sooner where it is no longer required.
Your rights
Depending on the circumstances, data-protection law gives you rights in relation to your personal information, which may include rights to request access to your information, ask for inaccurate information to be corrected, request deletion or restriction in certain circumstances, object to certain uses of your information, and raise a concern about how your information is being handled.
Contact us
If you have a question about how Carpella uses your personal information or wish to exercise a data-protection right, contact:
Carpella
Email: info@carpellaservices.com
Telephone: 020 3951 2431
You also have the right to raise a concern with the UK Information Commissioner's Office where applicable.